1 General

Although every effort is made, KK Melbourne Tours shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control.

We highly recommend that all passengers have travel insurance coverage.

KK Melbourne Tours retains the right to alter routes, itineraries, days of operation or even cancel tours if unforeseen circumstances occur.

 

2 Booking and Registration

Booking a tour with us is easy, and can be done through:

• Submitting our booking form, accessible on our website, www.kkmelbournetours.com

• Sending an email to kkmelbournetours@gmail.com

• Calling our office on (+61) 411 376 268 between 9 am and 6 pm on weekdays (GMT +11:00)

We will reply within one working day of receiving your email. 

 

3 Deposit

Each date book requires a A$120 deposit from each customer. We accept the following payment methods for your deposit: 

• Bank transfer: Payable to ANZ Bank

Account Name: KK Melbourne Tours

BSB: 013 328

Account Number: 288 513 939

Description: Your name

• Wise: We will send you a link through Wise

• PayPal: Send money to: kkmelbournetours@gmail.com

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Your seats will be reserved for 2 days upon inquiry. Your seats will only be confirmed once we receive your deposit, otherwise, your reservation will be void and available for others.

Please inform us via email, WhatsApp, Line, or any other communication channel once you have paid your deposit. We will then issue you a receipt and your itinerary via email to confirm your booking. After that, sit back, relax, and we will see you at your nominated pickup location. 

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4 Cancellation

If you are not able to join a tour on the date you have booked, you should contact us as early as possible. Any cancellation will result in forfeiture of 50% of your deposit. Cancellation 30 days or less before the departure date, or a no-show, will result in forfeiture of 100% of your deposit. 

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For the KK2 booking, once we receive your deposit, we will proceed with booking and payment to Puffing Billy Railway Station, the Animal Farm, and the Penguin Parade Centre to secure your seats. Please note that this payment is non-refundable. The total cost of the entry tickets is AUD $120 for an adult and AUD $60 for a child.

 

5 Balance Payment Method

On the travel day, the balance can be paid by: 

• Cash

• Bank transfer

• Wise

• Visa/Mastercard (surcharge of 1.3% applied) 

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6 Children

Children are permitted on all our tours, with adjusted pricing available on all our day tours. Children have their own seats, with safety car seats available for children between the ages of 0.5 to 6 years old. Due to regulations, only a maximum of two baby/toddler safety car seats are permitted on the vehicle. ​

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7 Baggage and Luggage

There are no storage facilities onboard our vehicle, hence:

• For a one-day tour, each customer is permitted one personal item (e.g. backpack and/or handbag).

• For a two-day tour, each customer is permitted one personal item and one carry-on-sized luggage, not exceeding 52 cm x 34 cm x 22 cm.

A fee will apply for additional luggage.