Terms & Conditions

 

1) General

 

Although every effort is made, KK Melbourne Tours shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage. KK Melbourne Tours retains the right to alter routes, itineraries, days of operation or even cancel tours if unforeseen circumstances occur.

 

2) Booking and Registration

 

Booking with us is extremely easy and convenient by either:

 

• sending an email to kkmelbournetours@gmail.com or contacting us through our booking website or

• call our office at 0411 376 268 (In Australia) or +61-4-1137 6268 (Outside Australia) between 9am to 6pm daily (GMT + 11:00).

 

We will reply within 24 hours of receiving your email.

 

3) Deposit

 

Each date booked requires an AUD$50 deposit from each customer. We accept the following payment methods, for your deposit:

 

• Payable To: ANZ Bank, BSB: 013 328, Account Number: 2885 13939 and type in your name);

• WISE (We will send you a link)

• PayPal  (Send Money To: kkmelbournetours@gmail.com)

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Your seats will be reserved for 2 days upon inquiry. Your seats will only be confirmed once we receive your deposit, otherwise, your reservation will be void and we will cater to other customers.

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Please inform us via email, WhatsApp, Line or any other communication channels once you have paid your deposit. We will then issue you a receipt and your itinerary via email to confirm your booking. After which, sit back, relax, and we will see you at the pickup location.

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4) Cancellation

 

If you are not able to take part in a tour on the date you have booked, you should contact us as far before this date as possible.

 

Any cancellation will result in forfeiture of 50% of your deposit. Cancellation 30 days or less before the departure date or no-show will result in forfeiture of your deposit.

 

5) Balance Payment Method

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On the travel day, the balance can be paid by:

 

• cash

• bank transfer

• *VISA/Master credit/debit card (*surcharge of 1.3% applied).

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6) Child Policy

 

Children are permitted on all of our tours. Children's fare rates are available on all our day tours. Children have their seats. Safety car seats will be provided for children between the ages of 0.5 and 6 years old. Due to regulations, only a maximum of 2 baby/toddler safety car seats are permitted on the vehicle.

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7) Baggage and Luggage Policy

 

There are no luggage storage facilities on board the mini-bus.

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For a day tour, each customer is permitted to carry a backpack or/and a handbag.

 

For a 2-Day tour, each customer is permitted to carry an additional small luggage, not exceeding 52cm x 34cm x 22cm. A fee will apply for any additional luggage.